Outsourced Market Operations
Energy One provides 24/7 or Out-of-Hours gas and power operations and dispatching services.
Our team of 40+ experienced gas and power operators works out of three control rooms based in Paris (France), Aalst (Belgium) and Adelaide (Australia) using a follow-the-sun approach. This means that we ensure you always have operators working in daytime hours to manage nominations, bidding, scheduling and portfolio balancing on your behalf. Several of our experts have moved from our European offices to Australia, where they are taking care of the European night shift, ensuring you always have a fresh pair of eyes watching over your portfolio.
| Access | Direct Phone, Email, sFTP, Web Interface |
| Region | Australia, Europe, UK |
| Format | CSV, JSON, XLS, XML |
| Frequency | Real-time |
| Granularity | 5, 15, 30 or 60 min |
| History | Full history available, daily handover reports and audit logs |
What is provided
> Nominations/bidding and matching, as well as gas and power portfolio balancing.
> Executing capacity booking, auction bidding and asset scheduling on your behalf.
> Intraday and day-ahead trading based on instructions, parameters (prices, limits, etc.) and the strategy set by your trading and operations team.
Advantages
> Peace of mind: Trust our experienced operators who are constantly trained and supported by a full team of ex-operators, most of whom are currently working in our Business Analyst team. This way we share 20+ years of energy industry experience with the whole team, whether they are new joiners or have been working with us for 10+ years.
> Flexibility: We can handle these tasks fully 24/7, out-of-hours, or using a hybrid schedule based on your needs. That way you can adjust the support needed along with your business needs. For example we have clients where we dedicate more resources and work longer hours during winter-time, when there is more price volatility on average.
> A sense of service: We offer deep market knowledge and seamless operational processes around the clock, whereby our teams take care of your gas and power portfolio as if its their own.
> Automation: We offer process automation solutions in order to increase productivity and eliminate risk and human error as much as possible.
> Security: We manage our clients' data with care and prevent any misuse of data. On top of that we value compliance, privacy and confidentiality. The strategy is yours and we act on your behalf.
How to connect
> Our teams are manning a dedicated 24/7 phone in Adelaide and Aalst, as well as a contact during daily hours in our Paris control room. Furthermore we have dedicated shared inboxes where our operations team monitors and communicates fast and effectively with our customers via email. There are daily hand-overs planned during shift start and end in the evening and morning where we discuss the operational status with your portfolio managers and operators.
24/7 follow-the-sun market operations
Discover more on our website.
Prices
Pricing for our services is calculated based on the workload and whether a 24/7, OOH or a hybrid work schedule is required. Get in touch with our team to discuss your needs.
Write Us
| Department | Sales |
| Phone | +33 183 641 758 |
| sales@energyone.com | |
| Website | www.energyone.com |
About Energy One
Powering the transition to renewable energy with software and services.
Energy One is a global supplier of software products, outsourced 24x7 market operations and advisory services to electricity, natural gas and carbon trading markets.
Listed on the Australian Stock Exchange (ASX) since 2007, Energy One has offices in Australia, the UK, France and Belgium, and offers a suite of solutions to support the physical and financial trading, contract management, scheduling and operations needs of energy market participants.
Energy One’s suite of software products includes market information systems, Energy Trading & Risk Management (ETRM), process automation, automated bidding/nominations and algorithmic trading. In addition to software, Energy One provides services to customers who wish to outsource their bidding and nominations processes, with Energy One managing the operation of customers’ assets on their behalf.
Energy One’s clients include energy retailers, generators and traders, ranging from start–ups to multi-national, multi-fuel organisations. Its one-stop-shop ecosystem of products and services offer proven market solutions for energy market participants, enabling the management of their entire wholesale energy portfolio. Energy One’s market operations team provides a 24/7 ‘follow-the-sun’ approach, where experienced and dedicated teams work together and act on behalf of customers across the world in scheduling and nominations for day–ahead and intra-day markets. Energy One's team of industry experts is specialised in each of the relevant technical areas & its network of local offices means it can provide local support to its customers.
Over the last 5 years, several companies have joined the Energy One Group. These include Contigo Software (UK,) eZ-nergy (France), EGSSIS (Belgium) & CQ Energy (Australia).
More Services from Energy One
Go to product 
enTrader | ETRM
Energy One's award-winning Energy Trading and Risk Management solution for UK and European energy markets.
enTrader is a multi-commodity, multi-user, time-series based system that supports the full trade lifecycle from deal capture and risk management through to settlement processes. This ETRM software allows users to evaluate portfolios in real-time including market and credit risk, cash-flows and P&L all subject to limit monitoring.
As a modular system, it is scalable to adapt to growing business needs. It is built for European energy markets and has the design and architecture to provide for both scalability and extensibility to meet client requirements, both now and in the future.
Go to product
Outsourced Market Operations
Energy One provides 24/7 or Out-of-Hours gas and power operations and dispatching services.
Our team of 40+ experienced gas and power operators works out of three control rooms based in Paris (France), Aalst (Belgium) and Adelaide (Australia) using a follow-the-sun approach. This means that we ensure you always have operators working in daytime hours to manage nominations, bidding, scheduling and portfolio balancing on your behalf. Several of our experts have moved from our European offices to Australia, where they are taking care of the European night shift, ensuring you always have a fresh pair of eyes watching over your portfolio.
Go to product 
eZ-Ops | Automated Trading Solution
With its user-friendly interface, available algorithms and vast range of parameters, you can easily optimise your intraday positions and available flexibilities.
Energy One's comprehensive suite of trading modules empowers companies to seamlessly automate their trading activities across Auction bidding and Continuous markets. As a leading Independent Software Vendor (ISV) serving multiple exchanges, we also offer full integration with our advanced scheduling modules, enabling our clients to concentrate on their unique needs and strategic goals, letting the system manage all the nominations requirements and technical connections with NEMOs.
Go to product 
eZ-Ops | Power & Gas Scheduling
SaaS for nominations, scheduling and balancing your portfolio across Europe's energy markets.
eZ-Ops handles nominations, balancing and scheduling across most of Europe's gas and power grids, as well as power exchanges. We support and maintain communication lines with practically every TSO, SSO, Hub, Exchange and Market Operator in Europe. Potential add-ons include algo-trading, auction bidding and asset scheduling which are discussed our 'eZ-Ops | Automated Trading' page.